The Last Room

Personal Details

Robbie Michael Jenkins
Flat 52, Cwrt Mawr
Penglais
Aberystwyth
Ceredigion
SY23 3AN

Mobile No. – 07896007741
Email – rbj9@aber.ac.uk

Personal Profile

I am a 2nd year student at Aberystwyth University, studying for a BSc in Internet Computing. This course covers a wide array of computer sciences, from languages such as Java, C and C++, Flash, XHTML and Perl, to networking hardware and protocols, and incorporates every aspect of software development. I am also a Microsoft Certified Desktop Support Technician with CompTIA A+ qualification and industrial experience in IT support as part of a team. My highly developed communication skills, technical expertise, and professional attitude allow me to deliver the very best IT support service.

Education and Qualifications

Institution:	Qualification:
*Aberystwyth University* (Sept 2009 - Present)	BSc in Internet Computing (In progress) Currently studying the following 1st Year modules: Introduction To Computer Hardware, Operating Systems And Unix Tools (1st) The Mathematics Driving License For Computer Science (2.1) Introduction to Programming (2.1) Chaos, Communications and Consciousness (2.1) Personal and Professional Development (In Progress) Software Development (In Progress) Web Development Tools (In Progress) An Introduction To Communications And Telematics (In Progress)
*Zenos IT Academy* (Sept 2008 – Feb 2009)	Microsoft Certified Desktop Support Technician Microsoft Certified Professional CompTIA A+ Advanced Diploma for IT Practitioners IT NVQ Level 3
*Cadbury College* (Sept 2006 – July 2008)	A2 Levels: Religious Studies: Philosophy and Ethics - C Chemistry – E Biology – E AS Level: Computing – E
*Baverstock School* (Sept 2001 – July 2006)	11 GCSEs, including: English: Language and Literature – B,B Mathematics – B Science (Double Award) – B,B Business and Communications systems – A I.T – B

Employment History

Capgemini(ManpowerLTD): June 2009 - July 2009
Incident Handler - Part Time

Taking calls from HMRC staff experiencing IT difficulties, and make a detailed record of all incidents reported using a call logging system.
Prioritising each reported incident and escalate issues to the relevant teams when required.
Providing over-the-phone troubleshooting for customer’s problems, using a variety of support tools and network services.
Proactively contacting customers to provide them with updates as to how incidents they have logged are being handled.
Maintaining a pleasant, professional, and enthusiastic manner when dealing with clients to promote customer satisfaction.
Working to strict deadlines and SLAs to ensure that incidents are never left unresolved.
Adding to, and improving, the company database of IT solutions.

Riverside Church: July 2008 - May 2009
Assistant to the Operations Manager - Part Time

Providing IT support and guidance to colleagues.
Installing updates for applications and patches on the computer systems.
Installing and configuring hardware and peripheral devices.
Using MS Access and Visual Basic code to create and maintain the organizations databases.
Editing PHP and uploading podcasts to ITunes.
Editing videos and creating DVDs for presentations.
Adding and editing users and groups on a Windows 2003 server.
Analyzing accountancy databases to help resolve system errors.

Hobbies and Interests

A lot of my time is spent upgrading and optimizing my personal computers, either by installing new hardware and peripherals, or downloading and testing new software applications and operating systems. My friends and family often look to me for guidance and assistance when using their own PCs, and I find helping others with their computers to be a fulfilling and valuable source of experience. I have a great interest in Japanese language, culture and media. I have studied Japanese for two years, and can speak, read and write Japanese to an intermediate level. Additionally, in my spare time I train in the disciplines of Parkour and Free-running, which helps me keep active.

References

Available on request.